Refund policy

Returns for standard prints and framed art

For standard, non-personalised products, you may notify us that you wish to cancel your order within 14 days of receiving your goods. If an order is delivered in separate parts, this period starts when you receive the last item. Email sarahclayton1112@icloud.com with your order number and a clear statement that you wish to cancel.

After notifying us, please return the goods within a further 14 days. Contact us for return instructions and the return address. You are responsible for the direct cost of change-of-mind return shipping. This does not apply where goods are faulty, damaged or incorrectly supplied.

Please handle products with care and package them securely for return. You may inspect them as you would in a shop. We may deduct an amount for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is helpful but is not a condition of your statutory cancellation rights.

Refunds for standard products

When you cancel your entire order, we will refund the product price and the cost of our least expensive standard delivery option. Any extra paid for express or upgraded delivery is not refundable for a change-of-mind cancellation. Refunds will be made to your original payment method, without a refund fee.

We will issue your refund within 14 days of being informed of your cancellation. We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first. Your payment provider may take additional time to display the refund.

Bespoke and personalised products

Products made to your individual specifications or personalised for you cannot be returned or refunded simply because you change your mind.

Artwork approval

We will provide an artwork proof for your approval before printing your bespoke or personalised product. Please check all names, spelling, dates, wording, images and layout carefully. We will not begin printing until you have confirmed your approval.

Once you have approved the artwork and the item has gone to print, we cannot accept changes or cancellations because you have changed your mind. We are not responsible for errors in the details you supplied that were shown in the proof you approved, provided the finished product matches that proof.

Faulty, damaged or incorrectly supplied items

This does not affect your statutory rights. If your item is faulty, arrives damaged, is not as described or does not match the approved artwork, please contact us at sarahclayton1112@icloud.com so we can investigate and arrange the appropriate remedy.