Shipping policy

Order processing and dispatch

We aim to dispatch standard orders within 2 working days of receiving your order. Working days are Monday to Friday, excluding UK bank holidays. Dispatch time is the time needed to prepare your order and does not include the carrier's delivery time.

Bespoke and personalised orders

For bespoke or personalised products, artwork must be approved by you before printing begins. We aim to dispatch your order within 2 working days of receiving your final artwork approval. Time spent preparing and approving artwork is additional to this dispatch period.

Shipping charges and destinations

Available shipping options and charges are displayed at checkout for your delivery address. Please review these before placing your order.

Delivery times

Delivery time is additional to our order processing time and depends on your destination and the delivery service selected. Express shipping does not shorten artwork approval or order processing time. Contact us before ordering if you need your artwork by a specific date so we can confirm whether this is achievable.

If we become aware of a delay affecting your order, we will contact you. Nothing in this policy limits your statutory rights relating to delivery.

Delivery details and order issues

Please check that your delivery address is correct when placing your order and contact us promptly if it needs to be changed. If your order has not arrived or arrives damaged, please email sarahclayton1112@icloud.com with your order number so we can help. Photographs of any damage and packaging are helpful when investigating delivery problems.